FAQ

Any questions/inquiries can be sent to dreamypunk.shop@gmail.com!

 

Q. There's something I want but it's sold out.

Let me know! Restock time may vary, mostly dependent on how much is sold out and how many people really want certain things. I cannot promise that every single item can be restocked, but the more demand there is the more likely I'll make more!

Q. My order arrived damaged/incorrect.

Please contact the store ASAP so we can work something out! If your order is missing something, you received the wrong item, or received a damaged item we can send a fix for free or offer a refund.

Q. Can I exchange/return an item?

Unless an item was received by mistake/damaged, exchanges and returns are not allowed.

Q. I made a mistake with my order.

If the item has not been shipped out yet I can fix the order! If the item is already shipped however the order cannot be changed and refunds will not be offered. Please double check your items and shipping address!

Q. How quick is shipping?

Shipping times may vary and orders can take up to two weeks to be shipped. However, it is expected that most orders will be out within a week of purchase. If you need your order to be shipped out sooner or have concerns, please send an email! Please be aware that Dreamy PUNK is a team of one and getting orders together can take time.